Terms & Conditions
These Terms and Conditions ("Terms") govern the use of Brobots Ltd ("we", "our", "us") services. By subscribing to or using our services, you ("Client", "you") agree to these Terms.
Our registered address is 90 Vicars Moor Lane, London. Company number: 16666479.
1. Service Description
- Brobots provides AI-assisted pre-consultation support software designed to help clinics engage with website visitors, answer common questions, and support the enquiry process.
- The assistant is powered by third-party infrastructure (e.g. Chatbase, OpenAI) but trained, built, customised, maintained, and supported by Brobots Ltd.
- We do not provide medical advice. The assistant is for administrative and informational purposes only.
2. Client Responsibilities
- You are responsible for providing accurate, lawful, and up-to-date information to configure your assistant.
- You must ensure that use of the service complies with applicable laws and regulations in your sector.
- You agree not to misuse the service for unlawful, discriminatory, or harmful purposes.
- You must not share, distribute, or resell the Brobots embed code, access credentials, or related materials with third parties. Each subscription covers use on a single website/domain unless otherwise agreed in writing.
3. Fees and Payment
- Fees consist of a one-time setup fee and a recurring monthly subscription for ongoing maintenance and running costs.
- Optional add-ons may be available for advanced integrations.
- Payments are due in advance via Stripe or bank transfer.
- We may suspend or terminate service if payment is not received.
4. Data and Privacy
- We process data in accordance with our Privacy Policy.
- Client-provided configuration data remains your property. It is not shared with other clients or used to train unrelated models.
- Data collected from interactions is processed solely to deliver the service and is subject to GDPR safeguards.
5. Intellectual Property
- All intellectual property rights in the Brobots platform remain with Brobots Ltd or its licensors.
- You are granted a non-exclusive, non-transferable licence to use the service during your subscription.
6. Limitation of Liability
- Brobots is provided "as is". We make reasonable efforts to ensure reliability but do not guarantee uninterrupted service.
- We are not liable for losses resulting from reliance on assistant content, indirect or consequential damages, or clinical, medical, or safeguarding outcomes.
- Our maximum liability to you will not exceed the fees paid in the 12 months prior to a claim.
7. Termination
- You may cancel your subscription at any time by providing written notice.
- We may terminate your access if you breach these Terms, fail to pay fees, or misuse the service.
- On termination, data will be deleted in accordance with our Privacy Policy.
- We reserve the right to suspend or terminate services if the embed code is shared, copied, or deployed beyond the agreed scope of use.
8. Changes to the Service or Terms
We may update these Terms or our services from time to time. Updates will be communicated in advance and published on our website.
9. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
Brobots Limited
90 Vicars Moor Lane, London
info@brobots.uk
Company number: 16666479